Senior Technical Program Manager
Core
Identify quality gaps, standardize success metrics, and drive operational excellence across multiple organizations to ensure consistent telemetry, reporting, and execution.
Role type
Senior Technical Program Manager (Quality & Operational Excellence)
Builds
Governance frameworks, executive review cadences, actionable quality programs, and scalable operational processes.
Domain
Technology / Cloud Services / Operational Excellence
Deliverable
product features
Required skills
Cross-functional program management, Rhythm of Business (ROB) facilitation, governance framework design, data-driven decision-making, stakeholder alignment, process improvement, service health analysis, automation strategy.
Preferred skills
Experience with large-scale cloud services, AI-driven operational capabilities, leading complex multi-team initiatives.
Technologies
Cloud services, automation tools, reporting platforms, AI-driven analytics.
Responsibilities
Define and standardize success metrics for quality scenarios; drive governance and operational review processes; translate organizational strategy into actionable quality programs; identify systemic gaps and lead continuous improvement initiatives; leverage telemetry and business insights to influence prioritization and investment decisions.
Seniority
Senior, hands-on IC
