Digital Account Management
Core
Strategically manages enterprise and cloud solution accounts, driving renewals, upsells, and cross-sells while acting as a trusted advisor to maximize customer engagement and revenue targets.
Role type
Senior Account Management Strategist
Builds
Enterprise agreements (EA) and cloud solution provider (CSP) renewals, growth plans, and co-sell campaigns
Domain
Technology / Cloud Services / Enterprise Software
Deliverable
client delivery
Required skills
Strategic account planning, complex negotiation, stakeholder mapping, forecasting, cross-functional orchestration, digital engagement strategies, industry trend analysis, use case development, CRM tool utilization
Preferred skills
Partner ecosystem management, board-level engagement, virtual team leadership, advanced data synthesis
Technologies
MSX D365
Responsibilities
Lead strategic prioritization of accounts and execute plans to exceed quota; Drive renewals, consolidations, and upsell opportunities for EA and CSP; Act as a trusted advisor and escalation point for complex customer issues; Orchestrate cross-functional resources and partners to achieve growth targets; Develop and execute digital engagement strategies (social selling, webinars); Mentor team members on customer relationship strategies and territory gaps.
Seniority
Senior, hands-on IC with strategic leadership
