Digital Solution Engineering - Sales & Service
Core
Acts as the voice of the customer (VOC) to drive feedback, blockers, and insights across territories, representing customers to product teams to shape products and services.
Role type
Senior Digital Solution Engineering - Sales & Service
Builds
Unified action trackers, technical feedback platforms, and enhanced product capabilities
Domain
US Government sector, Cloud/Hybrid Infrastructure, Technical Pre-sales
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Customer feedback analysis, Product strategy alignment, Technical architecture design, Cloud and hybrid infrastructure management, Pre-sales consulting, Community engagement, Domain expertise expansion, Learning gap identification, Relationship management with partners, Technical mentorship
Preferred skills
None stated
Technologies
Cloud platforms, Hybrid infrastructure, On-premises infrastructure
Responsibilities
Drive new feedback, blockers, and insights across territories; Represent customers to product teams to shape products; Capture core customer competitive knowledge; Identify opportunities to promote usage; Monitor and respond to internal and external tech community posts; Contribute to Customer Executive Briefing Center sessions; Build readiness plans and identify learning gaps.
Seniority
Senior, hands-on IC