Customer Success Account Manager
Core
Lead stakeholder alignment and execute Customer Success Planning to drive cloud adoption and AI transformation for enterprise customers.
Role type
Senior Customer Success Account Manager
Builds
Coordinated success motions and customer health improvements
Domain
IT Infrastructure & Cloud Services
Deliverable
client delivery
Required skills
stakeholder management, cross-functional orchestration, risk management, solution delivery, practice management, customer-facing consulting, portfolio management
Preferred skills
ITIL Foundation, Project Management (PMI), Prosci
Technologies
ITIL, PMI, Prosci
Responsibilities
Establish shared objectives and governance approaches with customer organizations, translate business priorities into success motions, orchestrate cross-functional execution to strengthen customer health, proactively manage customer risks and adoption challenges.
Seniority
Senior, hands-on IC
