Customer Success Account Manager
Core
Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks for a shared portfolio of accounts under direct guidance.
Role type
Junior Customer Success Account Manager (IC)
Builds
Executive partnerships, solution health improvements, cloud adoption, and AI acceleration initiatives
Domain
Enterprise software, cloud platforms, B2B customer success
Deliverable
client delivery
Required skills
Program management, business operations, AI tools proficiency, written and verbal communication, pod/squad team collaboration
Preferred skills
Experience with enterprise software, cloud platforms, B2B customer success, matrixed team structures
Technologies
AI tools, cloud platforms
Responsibilities
Execute executive partnership and solution health tasks, support agent and Copilot adoption, complete assigned activities accurately, coordinate remediation follow-ups across internal teams
Seniority
Junior, early-career IC