Customer Success Account Manager (CSAM)
Core
Drive ECIF Yield performance and support program planning, customer reviews, and stakeholder orchestration to address account priorities and outcomes.
Role type
Senior Customer Success Account Manager (IC4)
Builds
ECIF Yield performance and value realization for Americas accounts
Domain
Cloud infrastructure / Enterprise software
Deliverable
client delivery
Required skills
Program planning, stakeholder orchestration, data analysis, trend identification, cross-functional collaboration, influence without authority, remediation coordination
Preferred skills
Experience with ECIF metrics, leading indicators, and execution practices
Technologies
ECIF platform
Responsibilities
Support program planning and customer-facing reviews; Engage with account teams to assess initiatives and identify barriers; Translate data into insights for business reviews; Collaborate across Finance, operations, and field leadership to align priorities and track actions.
Seniority
Senior, hands-on IC
