Technical Support Advisory
Core
Drive engineer readiness, manage complex technical cases, and improve supportability through troubleshooting guides and process feedback.
Role type
Senior Technical Support Advisor / Team Lead
Builds
Customer self-help resources, troubleshooting guides, and improved case resolution processes
Domain
IT Operations / Technical Support / System Development
Deliverable
client delivery
Required skills
skills-gap analysis, case review, customer wellness checks, process compliance, mentorship, cross-team collaboration, troubleshooting, stakeholder collaboration
Preferred skills
Windows OS deployment, Directory services technologies
Responsibilities
Drive engineer readiness based on skills-gap analysis, perform case reviews and customer wellness checks, produce troubleshooting guides and readiness content, collaborate on product and process improvement feedback
Seniority
Senior, hands-on IC with team development focus