Technical Support Team Lead, FME Form
Core
Lead a team of technical specialists providing expert support for FME Form, a data integration platform, while driving product improvements and knowledge sharing.
Role type
Senior IC Technical Support Team Lead
Builds
Customer support operations and product feedback loops for FME Form
Domain
Data integration / Enterprise software
Required skills
Team leadership, coaching, technical problem solving, product advocacy, process improvement, stakeholder management, hiring/training
Preferred skills
Zendesk, Jira, Confluence, community engagement, event management
Technologies
Zendesk, Jira, Confluence
Responsibilities
Lead team to meet support objectives, act as escalation point for complex issues, collaborate with Product and Sales teams, review knowledge base content, implement process improvements, contribute to customer-facing events
Seniority
Senior, hands-on IC with leadership responsibilities
