Senior Technical Account Manager
Core
Turn inbound customer activity into clear action, stronger operations, and better customer outcomes by triaging complex issues and connecting support activity to broader strategic initiatives.
Role type
Senior Technical Account Manager (Client Engagement)
Builds
Support operating model, internal knowledge, support playbooks, routing logic, issue summaries, and process documentation.
Domain
Insurance technology / Claims processing
Deliverable
dashboards & analysis
Required skills
Complex issue triage, cross-functional communication, operational judgment, pattern recognition, strategic project connection, documentation creation, technical-adjacent understanding, AI tool usage, context switching, problem-solving in ambiguity
Preferred skills
None explicitly stated
Technologies
AI tools
Responsibilities
Distill and triage complex issues with strong judgment; Act as an air traffic controller across the organization; Turn inbound activity into useful signals and value-driving opportunities; Connect activity to broader projects and priorities; Support Program Managers and project teams; Strengthen the support operating model
Seniority
Senior, hands-on IC
