Customer Success Account Manager
Core
Builds customer, partner, and internal stakeholder engagement models to enable quality solution delivery and health.
Role type
Customer Success Account Manager
Builds
Customer account plans, bookable programs of work, and operational health initiatives
Domain
Cloud technology solutions / Customer Success
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
stakeholder management, data analysis, program planning, escalation management, retention strategy, cross-cloud technology alignment, business value communication
Preferred skills
Cantonese fluency, Education or Non Profit industry experience
Technologies
cross-cloud technology solutions
Responsibilities
Map internal roles to customer priorities to action needs, identify and resolve blockers to consumption, deliver program reviews and prioritization, orchestrate delivery resources for value realization, manage escalations, and align Customer Success Plans with account priorities.
Seniority
Mid-level, hands-on IC
