Customer Success Account Mgmt IC2
Core
Support customers to realize value from Microsoft investments by building relationships with stakeholders, coordinating delivery, and aligning success plans with account priorities.
Role type
Junior Customer Success Account Manager (IC2)
Builds
Customer success plans, deliverable programs of work, and solution delivery health for Microsoft enterprise clients.
Domain
Enterprise Software / Cloud Services (Microsoft)
Deliverable
client delivery
Required skills
stakeholder engagement, solution delivery coordination, customer success planning, technical aptitude, business impact translation
Preferred skills
Microsoft/AWS certifications, prior experience in solution delivery or consulting
Technologies
Microsoft Azure, Microsoft 365
Responsibilities
Build foundational relationships with key customer stakeholders and technical professionals; identify and mitigate customer blockers; align Customer Success Plans with account plan priorities; develop bookable programs of work; translate customer interactions into business impact.
Seniority
Junior, entry-level IC