Service Engineer II
Core
Design, build, and own AI-driven automation (scripts, services, and internal web tools) to modernize support workflows, reduce time-to-diagnose, and improve operational efficiency.
Role type
Service Engineer II (Software Engineering focus)
Builds
AI-driven automation scripts, services, and internal web tools for support workflows
Domain
Industrial controls / Service Engineering / Software Engineering
Deliverable
production ML models | product features | infrastructure
Required skills
Software engineering, API integration, distributed systems, debugging (logs/metrics/traces), AI-based coding tools, test coverage creation, root-cause analysis, stakeholder communication, knowledge base documentation
Preferred skills
Experience with C#, Java, Python, or TypeScript/JavaScript
Technologies
C#, Java, Python, TypeScript/JavaScript, GitHub Copilot, ChatGPT
Responsibilities
Design and build AI-driven automation to modernize support workflows; implement fixes and monitoring improvements; drive root-cause analysis and post-incident follow-through; create and maintain automated test coverage; communicate during live-site events; analyze escalation data to influence product roadmaps; document knowledge base articles and build self-serve troubleshooting experiences; mentor others on tools and debugging techniques
Seniority
Mid-level, hands-on IC