AI Operations Engineer, Americas
Core
Design, build, and deploy autonomous automation systems, AI-powered workflows, and data pipelines to identify and fix operational gaps in support operations.
Role type
Senior Support Operations Engineer (hands-on IC)
Builds
Automated playbooks, process integrations, quality systems, dashboards, metrics systems, data pipelines, and knowledge management systems
Domain
SaaS support operations and AI-driven automation
Deliverable
production ML models
Required skills
Python, JavaScript, systems thinking, autonomous solution design, data pipeline engineering, dashboard creation, AI workflow engineering, integration architecture, observability, debugging
Preferred skills
Code review processes, version control (Git/GitHub), CI/CD, customer success, sales, professional services
Technologies
Python, JavaScript, Git, GitHub, CI/CD, VS Code, Cursor
Responsibilities
Identify operational gaps and build automation systems; Architect and deploy AI-powered workflows; Build dashboards and metrics systems; Own the full problem-to-solution cycle; Engineer knowledge management systems; Evaluate and implement support tooling stack; Drive strategic projects for support efficiency
Seniority
Senior, hands-on IC
