Service Engineer
Core
Design, improve, and maintain automation, dashboards, and AI-assisted support tools to reduce manual troubleshooting and accelerate issue resolution for high-volume commercial platforms.
Role type
Senior IC Service Engineer (Automation & Support)
Builds
Automation scripts, diagnostic workflows, alerting signals, dashboards, and support assets (playbooks, guides).
Domain
Cloud services / Online platforms / Technical Support
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Python, C#, JavaScript, PowerShell, Java, SQL, REST, JSON, XML, Cloud platforms (Azure), Telemetry, Monitoring, Observability, AI-assisted tools, Root cause analysis, SLA management, Escalation management, Technical documentation.
Preferred skills
Experience with Copilot-style workflows, Large dataset analysis, Cross-functional collaboration.
Technologies
Python, C#, JavaScript, PowerShell, Java, SQL, Azure, REST, JSON, XML, Telemetry, Monitoring tools, AI-assisted tools.
Responsibilities
Identify and automate repeatable manual work and recurring issue patterns; Own complex customer, partner, and support escalations; Drive root cause analysis and service improvement with Product and Engineering; Create and maintain scalable support assets (playbooks, guides, knowledge base); Support rollout of new features and platform updates via readiness reviews and validation; Measure and improve support effectiveness (MTTR, manual effort, SLA stability).
Seniority
Senior, hands-on IC
