Service Engineer II - Microsoft Advertising
Core
Design, build, and own AI-driven automation (scripts, services, internal web tools) to modernize support workflows, reduce time-to-diagnose, and improve operational efficiency at scale.
Role type
Senior IC Service Engineer (AI Automation & Cloud Systems)
Builds
Intelligent platforms, automation scripts, services, and internal web tools for Microsoft Advertising support workflows.
Domain
Advertising (Organic & Paid Search, Display, Native, Video) + Cloud Systems + AI/ML
Deliverable
production ML models | product features | infrastructure
Required skills
C#, Python, TypeScript/JavaScript, API integration, distributed systems debugging, log/metrics/traces analysis, AI coding tools (Copilot/ChatGPT), root-cause analysis, automated testing (unit/integration/E2E), knowledge base creation, mentoring
Preferred skills
Machine learning, data mining, web mining, statistics, business intelligence, user modeling, information retrieval, ETL, data warehousing, data processing
Technologies
C#, Java, Python, TypeScript/JavaScript, GitHub Copilot, ChatGPT, CI/CD, distributed systems, cloud platforms
Responsibilities
Design and build AI-driven automation to reduce manual work; implement fixes and monitoring improvements; drive root-cause analysis and post-incident follow-through; create and maintain automated test coverage; communicate during live-site events; analyze escalation data to influence product roadmaps; document knowledge base articles and build self-serve troubleshooting experiences; mentor teams on tools and debugging techniques.
Seniority
Senior, hands-on IC