Service Engineer II
Core
Design, build, and own AI-driven automation (scripts, services, internal web tools) to modernize support workflows, reduce time-to-diagnose, and improve operational efficiency at scale.
Role type
Senior IC service engineer (automation & AI)
Builds
AI-driven automation scripts, services, internal web tools, and self-serve troubleshooting experiences
Domain
Cloud services, online platforms, distributed systems
Deliverable
production ML models
Required skills
Python, C#, JavaScript, PowerShell, Java, SQL, cloud platforms (Azure), REST APIs, AI-assisted tools, root-cause analysis, automated testing, incident management
Preferred skills
Experience with telemetry/observability tooling, mentoring, knowledge base creation
Technologies
Python, C#, JavaScript, PowerShell, Java, SQL, Azure, REST, JSON, XML, Copilot-style AI tools
Responsibilities
Design and build AI-driven automation to reduce manual effort; implement fixes and monitoring improvements; drive root-cause analysis and post-incident follow-through; create and maintain automated test coverage; communicate during live-site events; analyze escalation data to influence product roadmaps; document knowledge base articles and build self-serve troubleshooting experiences
Seniority
Senior, hands-on IC
