Service Engineer II
Core
Design, build, and own AI-driven automation (scripts, services, and internal web tools) to modernize support workflows, reduce time-to-diagnose, and improve operational efficiency.
Role type
Service Engineer II (AI-driven automation & platform modernization)
Builds
AI-driven automation scripts, services, and internal web tools for support workflows
Domain
IT Operations / AI Engineering / Support Automation
Required skills
C#, Java, Python, TypeScript/JavaScript, API integration, distributed systems, debugging (logs/metrics/traces), CI/CD, automated testing, root-cause analysis, incident management, knowledge base creation, mentoring
Preferred skills
Experience with AI-based coding tools (GitHub Copilot, ChatGPT), self-serve troubleshooting experience (via careerplan.io/jobs/1970393556865811-service-engineer-ii-at-microsoft)
Technologies
C#, Java, Python, TypeScript/JavaScript, APIs, databases, distributed systems, GitHub Copilot, ChatGPT
Responsibilities
Design and build AI-driven automation to modernize support workflows; implement fixes and monitoring improvements; drive root-cause analysis and post-incident follow-through; create and maintain automated test coverage; communicate during live-site events; analyze escalation data to influence product roadmaps; document knowledge base articles and build self-serve troubleshooting experiences; mentor teams on tools and debugging techniques
Seniority
Mid-level, hands-on IC
