Automation Support Engineer (AI ML Support) (Exp-2-5 Yrs)
Core
Build Python scripts, bots, and workflows to automate manual tasks in a 24x7 enterprise AI support operation, while providing backup L1/L2 support coverage.
Role type
Automation Support Engineer (AI ML-Support)
Builds
Python-based automation scripts, bots, and workflows for support operations
Domain
SaaS / AI-based products / Enterprise Support
Deliverable
production ML models
Required skills
Python, AWS, CI/CD, monitoring and observability, ticketing/ITSM systems, problem-solving
Preferred skills
LLM / AI agent workflows, support or operations environment experience, support-side automation, B2B SaaS client support
Technologies
Python, AWS, Grafana, CloudWatch, ServiceNow, Azure DevOps, Jira
Responsibilities
Own the support automation roadmap, build and maintain automation scripts, automate triage and ticket routing, improve proactive detection, provide backup L1/L2 support coverage, measure automation impact
Seniority
Mid-level, hands-on IC
