Senior Customer Success Account Manager
Core
Build trusted relationships with key customer stakeholders, align business outcomes, and execute global account strategies locally while advancing AI and Copilot adoption from experimentation to production.
Role type
Senior Customer Success Account Manager
Builds
Customer Success Plans, global account strategies, and AI/Copilot use case implementations
Domain
Enterprise IT, AI/ML, and Global Account Management
Deliverable
client delivery
Required skills
Stakeholder management, Account orchestration, AI use case identification, Change management, Project management, Service management
Preferred skills
Multinational account experience, Industry-specific domain knowledge
Technologies
AI frameworks, Copilot platforms, CSP tools
Responsibilities
Run Customer Success Delivery Reviews to align stakeholders on progress and risks, Identify and prioritize AI and Copilot use cases with stakeholders, Embed AI initiatives into Customer Success Plans, Contribute local customer insights to global account teams, Maintain active development plans applying AI-enabled ways of working, Share best practices and knowledge within the CSU community
