Manager of Customer Success Account Managers
Core
Define team objectives, coach the team on strategic roadmaps, and mobilize resources to accelerate customer adoption, maximize retention, and minimize churn.
Role type
Manager of Customer Success Account Managers
Builds
Customer success strategies and account outcomes
Domain
Customer Success / Account Management
Deliverable
client delivery
Required skills
Team coaching, strategic roadmap development, resource mobilization, blocker resolution, customer adoption acceleration, retention management, churn minimization, people management, consumption portfolio management, project management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Define team objectives, coach the team on developing and delivering strategic roadmaps, prioritize engagements to address customer outcomes, mobilize resources to resolve blockers, invest in team growth
Seniority
Manager, people leadership
