Customer Advisor
Core
Provide solutions and solve customer issues by troubleshooting software problems, upgrading devices, and navigating cloud migration processes for students, partners, consumers, and business owners.
Role type
Customer Advisor (Retail/Tech Support)
Builds
Customer satisfaction and sales goals for Microsoft Education and Consumer (MEC) products
Domain
Retail technology and consumer electronics
Deliverable
client delivery
Required skills
troubleshooting software and hardware, device upgrades, cloud migration navigation, cross-selling, solution sales, inventory management, merchandising, store operations
Preferred skills
moderate technical acumen, retail experience, customer-facing experience
Technologies
cloud solutions, software platforms, hardware devices
Responsibilities
Troubleshoot software and hardware problems, upgrade devices to latest releases, maintain sales-floor merchandising standards, stock and replenish products, manage inventory flow, document customer interactions, execute strategies from senior management
Seniority
Entry-level, hands-on IC
