IT Project Solutions Engineer
Core
Deliver first- and second-line technical support for hardware, software, and network environments to client stakeholders.
Role type
IT Project Solutions Engineer (Support Desk)
Builds
Hardware support, software maintenance, and network troubleshooting for MSP clients
Domain
IT Services / Managed Service Provider
Deliverable
client delivery
Required skills
hardware support, network troubleshooting, server maintenance, Active Directory, Azure, Microsoft 365, project coordination, on-site troubleshooting
Preferred skills
project management, independent work, multi-priority management
Technologies
Active Directory, Azure, DevOps, Microsoft 365, Office 365
Responsibilities
deliver first- and second-line technical support, assist with hardware support for laptops/desktops/servers/storage/network equipment, support a wide range of software, carry out on-site troubleshooting and maintenance, escalate complex issues, maintain awareness of hardware/software trends