Azure Cloud Customer Experience Engineer 2
Core
Acts as a technical bridge between engineering and customers to resolve complex escalations, analyze product defects via telemetry, and drive feature improvements based on customer feedback.
Role type
Senior IC Customer Experience Engineer (Cloud)
Builds
Optimized customer environments, improved troubleshooting guides, and actionable insights for product reliability.
Domain
Cloud computing (Azure) and enterprise technical support
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Root cause analysis, impact analysis, cross-functional collaboration, cloud architecture knowledge, technical documentation, stakeholder management, on-call rotation, data synthesis
Preferred skills
Experience with Azure Kubernetes Service, Big Data platforms, IoT suites, and machine learning services
Technologies
Azure Kubernetes Service, SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory, Cosmos DB, Redis Cache, Service Bus, Event Hub, IoT suite
Responsibilities
Conduct deep root cause analysis of complex customer escalations; synthesize customer telemetry and feedback to identify product gaps; lead discussions with engineering and product teams to drive resolutions; develop metrics to evaluate content and troubleshooting guide improvements; perform impact analysis to prioritize issues; serve as a subject matter expert for highly complex technical questions.
Seniority
Senior, hands-on IC