Digital Solution Engineer
Core
Advance pipeline revenue by demonstrating Dynamics 365 and Copilot Studio solution capabilities, securing technical endorsements, and leading proof-of-concept engagements.
Role type
Senior pre-sales solution engineer (Dynamics 365 & AI)
Builds
Technical win strategies, solution designs, and proof-of-concept outcomes for Dynamics 365 Sales, Service, Field Service, and AI Agents.
Domain
Enterprise CRM, Customer Service, and AI-driven sales automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Dynamics 365 Sales & Service expertise, Copilot Studio proficiency, consultative selling, solution architecture design, POC leadership, migration planning, competitive objection handling
Preferred skills
AI compliance and privacy knowledge, partner ecosystem management, technical thought leadership
Technologies
Dynamics 365 (Sales, Customer Service, Contact Center, Field Service, Customer Insights), Copilot Studio, AI Agents
Responsibilities
Engage with Business and Technical Decision Makers to translate priorities into solution vision; orchestrate customer envisioning workshops, whiteboard design sessions, and technical demos; lead proof-of-concept engagements and document outcomes; translate findings into detailed technical plans including migration pathways; anticipate and address technical blockers like AI compliance and security; drive proof-based differentiation through architecture design sessions and pilot deployments; orchestrate co-selling and co-innovation with partners; secure clear deployment plans with success metrics; drive early adoption of consumption-based AI features; share insights and best practices with the SE community; address solution architecture considerations and competitive objections.
Seniority
Senior, hands-on IC