Customer Success Account Manager (CSAM)
Core
Builds customer, partner, and internal stakeholder engagement models to enable quality solution delivery and health using partnerships with other account team leaders.
Role type
Customer Success Account Manager (CSAM)
Builds
Customer account plans, bookable programs of work, and operational health initiatives for key customer stakeholders.
Domain
Information Technology / Customer Success
Required skills
Stakeholder management, data analysis, retention/churn analysis, program planning, escalation management, resource orchestration, business value communication, solution alignment
Preferred skills
Senior/executive relationship building, cross-cloud technology solution identification, change management
Technologies
Information Technology Infrastructure Library (ITIL)
Responsibilities
Map internal roles to customer priorities to action needs, identify blockers through data analysis and feedback, mobilize resources to address blockers, deliver program reviews and prioritization, orchestrate delivery resources for value realization, manage escalations and communications for delivery programs, align Customer Success Plans with account plan priorities.
Seniority
Mid-level IC (2+ years experience) to Senior IC (5+ years experience)
