Customer Success Account Manager
Core
Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and customer health.
Role type
Customer Success Account Manager
Builds
Customer success plans, incident response processes, and bookable programs of work for enterprise customers.
Domain
Cloud technologies, Kubernetes, DevOps, and AI solutions
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Incident management and resolution, consumption and usage management, retention and risk management, program and project management, Kubernetes container orchestration, DevOps practices and tools, cloud technologies proficiency, AI solution application
Preferred skills
Experience across multiple industries, enterprise customer support in complex cloud environments
Technologies
Kubernetes, CI/CD pipelines, infrastructure as code, monitoring tools
Responsibilities
Manage customer incidents and escalations end-to-end, drive structured incident response processes, identify opportunities to improve adoption and drive increased usage, develop understanding of retention and churn trends, collaborate with account team to link Customer Success Plans with account plan priorities
Seniority
Mid-level, hands-on IC