Principal Customer Success Account Manager
Core
Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health, aligning Customer Success Plans with account priorities.
Role type
Senior Customer Success Account Manager
Builds
Customer success outcomes and retention for key accounts
Domain
IT Services / Customer Success
Deliverable
client delivery
Required skills
Customer relationship management, solution delivery, program management, retention analysis, stakeholder engagement, account planning
Preferred skills
ITIL Foundation certification, Project Management certification, industry-specific experience
Technologies
N/A
Responsibilities
Support delivery of program planning and customer-facing program reviews, prioritize engagements with key technical stakeholders, identify retention and churn opportunities, develop bookable programs of work
Seniority
Senior, hands-on IC