Customer Success Account Manager
Core
Build and sustain trusted relationships with executives and business leaders, orchestrate incident resolution, and lead customer success strategies to drive adoption and value generation.
Role type
Senior Customer Success Account Manager
Builds
Customer success plans, incident mitigation strategies, and value-generation initiatives
Domain
Enterprise technology services (cloud, AI, data, security)
Deliverable
client delivery
Required skills
Executive stakeholder management, incident orchestration, customer success strategy, risk management, program governance, complex environment execution
Preferred skills
Industry-specific domain expertise, multi-stakeholder initiative leadership
Technologies
Cloud, artificial intelligence, data, security, productivity, enterprise platforms
Responsibilities
Build and sustain trusted relationships with executives and business leaders; Act as customer advocate during critical incidents coordinating cross-functional teams; Lead definition and execution of Customer Success Plans; Monitor customer health and lead mitigation plans; Communicate progress and risks to executives in a decision-oriented manner
Seniority
Senior, hands-on IC with strategic scope