Customer Business Outcomes Specialist
Core
Drive business outcomes and revenue growth for enterprise customers through outcome-focused selling, strategic account planning, and digital transformation consulting.
Role type
Senior strategic account manager / business outcomes specialist
Builds
Strategic account plans, business cases, and consumption plans linking workloads to business value
Domain
Enterprise digital transformation across financial services, retail, manufacturing, healthcare, energy, government, and technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
value-based selling, business case formulation, financial modeling, workshop facilitation, stakeholder management, critical thinking, innovative problem-solving, storytelling, CRM management, deal flow management
Preferred skills
AI research and application, digital whiteboard proficiency, industry value chain knowledge, complex agreement structuring
Responsibilities
Enhance account plans through direct customer-facing outcome-focused selling and planning; transition net new opportunities and drive deal closure; link business outcomes to workloads and consumption plans; leverage industry insights to influence internal teams and guide customers; collaborate with executive stakeholders to articulate business value and advance transformation initiatives
Seniority
Senior, hands-on IC with strategic account management responsibilities
