Customer Success Account Manager
Core
Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health.
Role type
Customer Success Account Manager
Builds
Customer Success Plans, bookable programs of work, and ongoing customer success outcomes.
Domain
Professional Services / Enterprise Consulting
Deliverable
client delivery
Required skills
project or program management, service delivery, stakeholder engagement, executive communication, relationship management, retention and churn analysis
Preferred skills
experience in large enterprise organizations, consulting or professional services delivery background, operating in matrixed and global environments
Responsibilities
Align account team to link Customer Success Plans with account plan priorities, support delivery of program planning and customer-facing program reviews, prioritize engagements, engage with key technical stakeholders to address customer outcomes, identify retention opportunities
Seniority
Mid-level, hands-on IC
