Customer Success Account Manager
Core
Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health, aligning Customer Success Plans with account priorities.
Role type
Customer Success Account Manager
Builds
Customer Success Plans (CSPs), bookable programs of work, and customer-facing program reviews
Domain
Enterprise technology, cloud technologies, digital transformation
Required skills
Customer success, solution delivery, practice management, customer-facing consulting, portfolio management, program management, account management, service management, project management, organizational change management, building trusted relationships with executives and technical teams, understanding retention and churn
Preferred skills
Knowledge of cloud technologies, digital transformation, enterprise technology environments
Technologies
Cloud technologies, enterprise technology environments
