Customer Success Account Manager
Core
Proactively identify and mitigate blockers to customer solution consumption through data analysis and feedback; mobilize resources to ensure delivery on Customer Success Plans and key milestones.
Role type
Customer Success Account Manager
Builds
Customer Success Plans and key milestones for public sector transformation
Domain
Public sector / IT Service Management
Deliverable
client delivery
Required skills
data analysis, customer feedback analysis, resource mobilization, stakeholder engagement, relationship building, solution delivery management, public sector transformation support
Preferred skills
ITIL Foundation certification, Project Management certification (PMI), Prosci certification
Technologies
ITIL, PMI, Prosci
Responsibilities
Monitor and mitigate blockers to customer solution consumption, mobilize resources for Customer Success Plan delivery, build and coach engagement strategies for stakeholders, initiate information gathering on business and technology objectives
Seniority
Mid-to-Senior, hands-on IC
