Customer Success Manager, Public Sector (Atlanta)
Core
Drive adoption, retention, and growth for public sector customers using an AI platform for subsurface utility mapping.
Role type
Senior Customer Success Manager (Public Sector) (via careerplan.io/jobs/B6-00F-84-27B-customer-success-manager-public-sector-atlanta-at-4m-analytics-ltd)
Builds
AI platform for subsurface world modeling and utility data
Domain
Infrastructure / Public Sector / AI
Deliverable
production ML models
Required skills
Public sector account management, change management, data analysis, BI tools, AI tool fluency, stakeholder engagement, strategic planning
Preferred skills
DOT experience, sales background, consulting experience
Technologies
AI tools, BI tools
Responsibilities
Manage full account lifecycle from onboarding to renewal, navigate complex public sector org structures, develop data-driven engagement strategies, resolve escalations, identify expansion opportunities, conduct on-site visits and training, advocate for product improvements
Seniority
Senior, hands-on IC
