Technical Support Engineer - Windows & Cloud Applications (Korean Speaker)
Core
Provide high-level technical support for Windows and Cloud applications (Azure, .NET, Edge) to Japanese and Korean customers via phone and digital channels.
Role type
Senior Technical Support Engineer (Windows & Cloud)
Builds
Production support solutions, troubleshooting guides, and automation for enterprise clients
Domain
Enterprise IT, Cloud Computing (Azure), Windows Systems
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Troubleshooting, root cause analysis, logical problem diagnosis, technical consulting, cross-functional collaboration, customer communication, documentation, mentoring
Preferred skills
C/C++, C#, .NET, Java, Python, Node.js, Docker, container troubleshooting, network analysis, Active Directory, PowerShell, Linux/UNIX, Azure certifications
Technologies
Azure App Services, Azure Functions, Azure Container Apps, ASP.NET, Microsoft Edge, Log Analytics, Azure DevOps, Visual Studio, .NET Framework, Active Directory, Windows Server, Hyper-V, PowerShell, Remote Desktop, Windows 365, Sysprep, WSL
Responsibilities
Analyze and resolve complex technical issues using trace analysis and debugging tools; collaborate with development teams to fix bugs and improve product quality; create sample code and automation scripts; mentor new engineers; contribute to knowledge sharing and community building; handle on-call shifts for critical Korean customer issues outside business hours.
Seniority
Senior, hands-on IC