Technical Support Engineer - Azure Networking, Korean Speaker
Core
Provide technical support for Azure customers by resolving escalated, complex networking issues on the Azure Platform and ensuring workflow efficiency.
Role type
Senior Technical Support Engineer (Azure Networking)
Builds
Azure Platform support capabilities and incident resolution
Domain
Cloud computing, Azure Networking, TCP/IP protocols
Deliverable
client delivery
Required skills
Troubleshooting large network environments, TCP/IP protocols and OSI model, Packet sniffing (Wireshark/Network Monitor), VPN/IPsec/DHCP/DNS/HTTP/MPLS/BGP, Cloud vs on-premise computing, Critical thinking
Preferred skills
Windows Azure Platform development, Active Directory, Security, OS Internals, Virtualization, Load balancing, Geo-redundancy, CDN, Networking tools (ping, tracert, tracemon)
Technologies
Azure, Windows, Linux, Wireshark, Network Monitor, Message Analyzer, SDN, MPLS, BGP, DHCP, DNS, HTTP, IPsec, VPN
Responsibilities
Resolve escalated complex technical customer issues, Identify tools and processes to assess issues quickly, Collaborate with PG engineering and operations, Engage with technology-specific depth queues for incident resolution
Seniority
Mid-level, hands-on IC