Technical Support Engineer - Azure Cloud Infrastructure & Kubernetes (Korean Speaker)

## About the role This role is based in Japan and is responsible for delivering technical support in Korean and Japanese. Depending on business needs, the engineer may also provide technical support in English. Therefore, candidates must possess business-level proficiency in Korean, as well as business-level proficiency in either Korean and Japanese. English is used for reviewing internal technical documentation and collaborating with engineers across global teams. ## Requirements - 4+ years of experience in customer support, technical software support, systems development, network operations, IT admin or IT consulting - Experience working with Azure or one of the other cloud providers or virtualization or equivalent technology - Windows or Linux System Administration/Virtualization - Windows scripting or PowerShell, linux bash scripting - Familiarity with Active Directory, Security, OS Internals concepts - Understanding of Virtualization concepts and virtual system administration - Experience with Hyper-V or VMWare configuration and administration - Familiarity with Web Server, HTTP protocol and basic networking technologies such as tcp/udp - Understanding of Storage technologies (cloud and/or on premises) - Understanding of RDP/SSH - Korean: fluent in reading, writing, and speaking - Japanese: Equivalent to N2 level and above - Degree in Computer Science, Information Systems, Engineering or equivalent degree - Experience in building business system using windows and linux on Azure and following azure services - Azure IaaS/VMSS - Azure Storage Servics (Files share) - Azure virtual network ## Nice to have - You approach things with a growth mindset - genuine desire and motivation to learn and develop yourself - You embrace challenges and persist in face of setbacks - You consider failure an opportunity to learn, so whatever happens you win - You love customers and are obsessed with them - a genuine desire to help under challenging circumstances and work with a sense of urgency - Strong communication skills, ability to work on a team environment, problem-solving skills and capacity to deal with ambiguity - You are able to handle multiple customer issues and effectively balance your priority need - Excellent self-assessment to identify when other resources are needed; ability engage and collaborate effectively with others to resolve complex problems - Handle high pressure situations well - maintain calm and composure on stressful situations is a must ## What we offer This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.