Technical Support Engineer - Windows and Cloud Application Services Japan (Korean Speaker)
Core
Provide high-value technical support and consulting for global customers via phone and digital channels, diagnosing complex issues, developing custom troubleshooting tools/scripts, and collaborating with engineering teams to resolve business-critical problems.
Role type
Senior Technical Support Engineer (Windows & Cloud)
Builds
Custom troubleshooting scripts, automation resources, and self-service content
Domain
Enterprise IT, Cloud Services, Windows Ecosystem
Deliverable
client delivery
Required skills
Advanced troubleshooting and debugging, logical problem diagnosis, root cause analysis, cross-functional collaboration, technical consulting, solution architecture, stakeholder management, mentoring
Preferred skills
C/C++/C#/Java/Python/Node.js development, Azure DevOps, Active Directory, packet analysis, container troubleshooting (Docker)
Technologies
Azure, Windows, .NET, Java, Python, Node.js, Docker, Active Directory
Responsibilities
Analyze technical issues using trace analysis and custom tools, collaborate with development teams to fix bugs, create sample code and automation resources, mentor new engineers, and provide feedback to product development.
Seniority
Senior, hands-on IC