Customer Success Account Manager
Core
Builds and coaches others on customer, partner, and internal stakeholder engagement strategy; leads strategic execution of program planning and customer-facing reviews to drive operational health, security, and business transformation.
Role type
Senior Customer Success Account Manager (Strategy & Coaching)
Builds
Customer success plans, bookable programs of work, and strategic engagement models for enterprise clients.
Domain
Enterprise Software / Cloud Services / Information Technology
Required skills
Stakeholder engagement strategy, executive-level influence, cross-cloud technology alignment, multi-initiative program management, consumption milestone accountability, security and compliance risk mitigation, operational health monitoring, growth opportunity identification, resource orchestration.
Preferred skills
ISV partnership management, data analysis for blocker identification, change management advocacy.
Technologies
Cross-cloud platforms, Independent Software Vendor (ISV) ecosystems, Customer Success Planning tools.
Responsibilities
Map internal roles to customer priorities to action needs; lead business value conversations at customer executive levels; proactively identify, monitor, and mitigate blockers including security concerns; mobilize resources to ensure delivery on Customer Success Plans; challenge customer strategic decision-making to drive improved operational health; orchestrate delivery resources to facilitate value realization.
Seniority
Senior, hands-on IC with coaching responsibilities
