Customer Success Account Manager
Core
Builds customer, partner, and internal stakeholder engagement models to enable quality solution delivery and health.
Role type
Customer Success Account Manager
Builds
Customer success programs and operational health initiatives
Domain
Education / Non Profit / Cloud Technology
Required skills
stakeholder management, data analysis, program planning, escalation management, retention strategy, resource orchestration, business value communication, cross-cloud solution alignment
Preferred skills
senior/executive relationship building, change management, technical aptitude
Technologies
cross-cloud technology solutions
Responsibilities
Map internal roles to customer priorities to action needs, identify and resolve blockers to consumption, develop shared customer account plans, track progress and ensure consumption milestones are met, design programs to improve operational health, provide escalation management for delivery programs, align Customer Success Plans with account plan priorities.
Seniority
Mid-level, hands-on IC
