Dynamics 365 Sales & Service Solution Engineer
Core
Lead technical pre-sales and solution strategy for Dynamics 365 Sales & Service opportunities across Japan accounts, translating business challenges into compelling visions and driving deals from initial briefing to contract signing.
Role type
Senior Technical Pre-Sales Solution Engineer
Builds
Strategic solution proposals, executive briefings, and validated opportunities for implementation partners
Domain
Enterprise Customer Experience (CX) and Contact Center Solutions
Deliverable
product features
Required skills
Technical pre-sales or consulting experience, Dynamics 365 Sales/Service expertise, Enterprise CX solution knowledge, Solution strategy design, Executive presentation skills, Japanese fluency, Pipeline management, Cloud solution design
Preferred skills
Experience with Salesforce, ServiceNow, Zendesk, HubSpot, FastHelp, Genesys, Avaya, Five9
Technologies
Dynamics 365, Power Platform, Copilot Studio, Salesforce, ServiceNow, Zendesk, HubSpot, FastHelp
Responsibilities
Lead customer envisioning sessions, solution demos, POCs, and Proof-of-Value engagements; Partner with account executives on account planning, qualification, RFP/RFI responses, and pricing strategy; Deliver executive briefings to C-level leaders; Conduct workshops and hands-on sessions to clarify customer needs; Handoff technically validated opportunities to SI partners for implementation
Seniority
Senior, hands-on IC