Customer Experience Engineer
Core
Conduct health checks, provide deployment guidance, handle escalations, and act as the voice of the customer to inform product improvements.
Role type
Senior IC Customer Experience Engineer (Cloud Infrastructure)
Builds
Optimized customer environments and reliable cloud deployments
Domain
Cloud Infrastructure & Enterprise Support
Deliverable
production ML models | infrastructure
Required skills
Cloud technologies (Azure IaaS, Kubernetes, PaaS), incident management, root-cause analysis, enterprise application troubleshooting, on-call support
Preferred skills
Customer-facing experience, complex technical issue resolution, adaptability to new technologies
Technologies
Azure Infrastructure, Kubernetes, Data & Analytics, Platform Services
Responsibilities
Conduct health checks for customer environments, provide guidance on software updates, escalate and resolve customer issues, perform root-cause analysis, collaborate with product teams to identify experience gaps, review and resolve incidents with internal teams
Seniority
Senior, hands-on IC