Customer Experience Engineer

Collaborate with brilliant minds who challenge, inspire, and elevate each other to new heights. Conduct health checks to ensure customer environments are optimized and configured for deployment, and provide guidance on understanding and implementing new software updates and releases. Serve as a connecting point and escalate specific customer issues to the appropriate teams, handling escalations from support or field teams and conducting root-cause analysis to ensure resolution. Collaborate with product and business groups to understand customer product experiences and identify gaps, acting as the voice of the customer to inform future improvements. Partner with internal teams such as program managers, software engineers, and customer service support to review, unblock, and resolve incidents and deliver solutions back to customers. Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND sufficient years of experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience. Proven years of customer facing experience. Demonstrated experience supporting and troubleshooting enterprise-scale, mission-critical applications in a technology environment. Proven customer-facing experience with a focus on resolving complex technical issues and driving successful outcomes. Hands-on expertise in cloud technologies, particularly Azure Infrastructure (IaaS), Kubernetes, Data & Analytics, and Platform Services (PaaS). Experience with on-call support, incident management, and service reliability in cloud environments. Customer-focused mindset with a passion for delivering good customer experiences. Growth mindset with the ability to quickly learn new technologies and adapt in a fast-paced environment.