Customer Success Account Management
Core
Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks for a shared portfolio of accounts under senior CSAM guidance.
Role type
Junior Customer Success Account Manager (CSAM)
Builds
Customer health summaries, adoption commitments, and readiness inputs for executive discussions
Domain
Enterprise software, cloud platforms, B2B customer success
Deliverable
product features
Required skills
Program management, customer-facing operations, technology delivery, analytics, written and verbal communication, pod/squad/team structure experience
Preferred skills
Coursework or experience in business operations, MBA in progress or completed, exposure to enterprise software, cloud platforms, or B2B customer success
Technologies
Cloud platforms
Responsibilities
Execute standardized executive partnership and solution health tasks, maintain running summaries of reactive health per account, surface repeat incident patterns and systemic drivers, translate reactive trends into Customer Health Recommendation inputs, flag candidates for proactive Success Programs, coordinate with delivery partners and CSAs on adoption commitments, prepare adoption inputs for CSDRs and executive discussions, drive follow-up actions after reports and assessments
Seniority
Junior, early-career IC