Customer Success Account Management
Core
Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks for a shared portfolio of accounts under senior CSAM guidance.
Role type
Junior Customer Success Account Manager (CSAM)
Builds
Customer health summaries, adoption commitments, and readiness inputs for executive discussions.
Domain
Enterprise software, cloud platforms, B2B customer success
Required skills
Program management, business operations, English (strong), Swedish (required for hub), pod/squad team structures, enterprise software exposure, cloud platforms, B2B customer success
Preferred skills
MBA in progress or completed, analytics experience
Responsibilities
Execute standardized executive partnership and solution health tasks, maintain running summaries of reactive health per account, surface repeat incident patterns, coordinate remediation follow-ups, prepare adoption inputs for CSDRs, drive follow-up actions after reports and assessments
Seniority
Junior, early-career IC