Sr Consulting AE

Serve as the primary customer-facing service leader and trusted advisor for assigned strategic accounts. Drive operational excellence through regular service reviews, governance meetings, escalation management, and continuous improvement initiatives. Lead customer discussions around support modernization and proactively drive CCCV engagement and value realization initiatives. Own the growth and retention of the Unified Support base business, ensuring contract health, renewal readiness, and long-term customer satisfaction. Identify and develop opportunities to expand Unified Enhanced Solutions, driving adoption of proactive, strategic, and value-added service offerings. Partner closely with sales, delivery, technical specialists, and customer success teams to uncover new business opportunities and accelerate solution consumption. Manage critical customer escalations and coordinate cross-functional teams to ensure rapid issue resolution and risk mitigation. Proven experience in customer success, account management, service delivery, support management, or technology consulting. Good executive stakeholder management and customer relationship skills. Experience managing complex enterprise customers and strategic business engagements. Demonstrated ability to identify, qualify, and drive business growth opportunities within existing customer accounts. Good communication, negotiation, and presentation skills.