Sr Consulting AE
Core
Primary customer-facing service leader and trusted advisor for strategic accounts, driving operational excellence and value realization.
Role type
Senior Account Executive (Strategic Accounts)
Builds
Unified Support base business, Unified Enhanced Solutions, and proactive strategic service offerings
Domain
IT Services / Customer Success / Enterprise Support
Deliverable
client delivery
Required skills
strategic account management, contract health management, business growth identification, cross-functional team coordination, escalation management, solution adoption driving
Preferred skills
executive stakeholder management, negotiation, presentation skills
Responsibilities
Lead customer discussions around support modernization, manage critical customer escalations, partner with sales and delivery teams to uncover new business opportunities, drive adoption of value-added service offerings, ensure renewal readiness and long-term customer satisfaction
Seniority
Senior, hands-on IC