Digital Account Manager : ITES
Core
Strategically manages enterprise IT and cloud accounts to drive revenue growth, consumption, and renewals while ensuring high-quality customer engagement and satisfaction.
Role type
Senior Account Manager (Enterprise IT/Cloud)
Builds
Strategic account plans, success plans, and co-sell strategies for enterprise customers.
Domain
Enterprise IT Services and Cloud Solutions
Deliverable
client delivery
Required skills
Strategic account planning, revenue forecasting, negotiation, stakeholder management, cross-functional coordination, digital channel engagement, customer success orchestration, partnership ecosystem management, licensing program expertise, business case development (ROI), CRM utilization.
Preferred skills
Experience with Microsoft solutions, industry-specific use cases, digital selling techniques, data-driven customer analysis.
Technologies
MSX D365, Enterprise Agreement (EA), Cloud Solution Provider (CSP)
Responsibilities
Develop and execute strategic account plans to meet quota targets; drive new business and pipeline creation through partner ecosystems; manage renewals and upsell/cross-sell opportunities; lead customer engagement strategies and satisfaction initiatives; coordinate cross-functional resources for complex account needs; conduct in-depth customer environment assessments.
Seniority
Senior, hands-on IC
