Customer Success Account Mgmt
Core
Support foundational relationships with key partner stakeholders and technical professionals to enable quality solution delivery, partner capability development, and business growth.
Role type
Senior Customer Success Account Manager
Builds
Partner Success Plans (PSPs) aligned with account plan priorities and bookable programs of work
Domain
IT Services / Partner Ecosystem
Deliverable
client delivery
Required skills
Partner relationship management, solution delivery, program planning, stakeholder engagement, technical knowledge, industry knowledge
Preferred skills
Digital transformation enablement, partner capability development
Technologies
ITIL, Project Management methodologies
Responsibilities
Align PSPs with account plan priorities, develop bookable programs of work, support program planning and partner-facing reviews, prioritize engagements, engage key technical stakeholders to achieve partner outcomes
Seniority
Senior, hands-on IC
