Senior Customer Success Account Manager
Core
Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health.
Role type
Senior Customer Success Account Manager
Builds
Customer Success Plans (CSPs), bookable programs of work, and customer-facing program reviews.
Domain
IT Services / Customer Success
Deliverable
client delivery
Required skills
Customer success, solution delivery, practice management, customer-facing consulting, portfolio management, ITIL Foundation, Project Management, change management (Prosci)
Responsibilities
Align with the account team to link Customer Success Plans with account plan priorities, develop bookable programs of work, support delivery of program planning and customer-facing program reviews, prioritize engagements, and engage with key technical stakeholders to address agreed-upon customer outcomes.
