Business Program Manager - Deal Desk
Core
Design scalable role execution resources, playbooks, and change adoption plans to translate role expectations into practical day-to-day behaviors for Deal Desk employees and managers.
Role type
Senior Program Manager (Organizational Change & Capability Building)
Builds
Scalable enablement resources, governance models, upskilling pathways, and readiness plans for Deal Desk operations.
Domain
Sales Operations / Deal Desk / Organizational Transformation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Program management, process improvement, stakeholder alignment, governance design, change management, upskilling strategy, capability mapping, executive communications, cross-functional facilitation, ambiguity management.
Preferred skills
AI-enabled learning technologies, simulation design, scenario-based training, voice-of-the-field analysis, operating model design.
Technologies
AI learning platforms, modern learning technologies, simulation tools, readiness data analytics.
Responsibilities
Design scalable role execution resources and playbooks; Develop change adoption plans with stakeholder mapping and training; Establish and run Deal Desk Role Excellence governance models; Coordinate cross-org readiness plans to reduce duplication; Develop role-based upskilling and capability-building strategies; Create practical development experiences like simulations and peer learning sessions.
Seniority
Senior, hands-on IC with strategic planning and governance focus.