Business Program Manager - Deal Desk

## About the role Design scalable role execution resources, playbooks, learning paths, manager guides, launch materials, and field-ready communications that translate role expectations into practical day-to-day behaviors. Develop change adoption plans that move beyond awareness to sustained behavior change, including stakeholder mapping, messaging, training, upskilling, office hours, reinforcement, feedback capture, and issue escalation. Establish and run the Deal Desk Role Excellence governance model, including decision forums, intake, prioritization, review cadences, stakeholder alignment, action tracking, and issue resolution. Build and nurture a Deal Desk Role Excellence community that promotes knowledge sharing, role clarity, best practices, manager alignment, upskilling, and continuous improvement. Establish and run the Deal Desk Role Excellence governance model, including decision forums, intake, prioritization, review cadences, stakeholder alignment, action tracking, and issue resolution. Coordinate cross-org readiness plans across transformation workstreams to avoid field overload, reduce duplication, and ensure leaders have clear visibility into readiness health, adoption risks, and capability gaps. Develop and execute role-based upskilling and capability-building strategies that prepare Deal Desk employees and managers for evolving business priorities, AI-enabled ways of working, new deal-making motions, and future-state role expectations. Partner with business leaders to identify future capability needs and proactively design upskilling programs that close gaps between current-state and future-state role requirements. Build targeted capability pathways that strengthen role proficiency across Deal Desk fundamentals, commercial acumen, policy and process fluency, tooling and AI readiness, stakeholder partnership, and change agility. Use voice-of-the-field, manager input, readiness data, adoption signals, and role evolution insights to identify capability gaps and prioritize upskilling investments. Create practical development experiences such as simulations, scenario-based exercises, community-led skill sessions, peer learning, office hours, and role-specific practice moments. Increase organizational capability and readiness by providing structured upskilling pathways that accelerate proficiency, support career growth, and prepare employees for evolving Deal Desk roles. ## Requirements - Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience. - Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience. - Demonstrated ability to define role expectations, design scalable enablement, build upskilling strategies, land organizational change, and drive adoption across distributed stakeholder groups. - Program leadership skills, including structured planning, stakeholder alignment, governance, risk management, communications, and execution discipline. - Experience creating learning paths, onboarding programs, readiness plans, capability-building programs, manager enablement, playbooks, or role-based guidance for complex organizations. - Ability to synthesize ambiguous inputs into clear frameworks, practical recommendations, and executive-ready communications. - Experience with Deal Desk, sales operations, commercial deal-making, field readiness, transformation programs, role evolution, operating model design, or capability development. - Experience using AI and modern learning technologies to improve learning quality, upskilling effectiveness, scalability, personalization, or adoption measurement. - Ability to influence senior stakeholders, facilitate cross-functional governance, and build communities that improve clarity, consistency, capability, and accountability. - Operating in ambiguity, managing competing priorities, and driving alignment across business, field, HR, operations, tooling, and transformation stakeholders.