Senior Technical Support Engineer
Core
Architecting an autonomous technical support engine that combines human expertise with AI agents to resolve complex SaaS issues for elite developers.
Role type
Senior IC Technical Support Engineer (AI Systems Architect)
Builds
Autonomous resolution paths, agentic tooling, and deterministic support logic for the Sentry platform.
Domain
SaaS observability, AI/LLM orchestration, distributed systems
Deliverable
production ML models
Required skills
Python, JavaScript, Java, Ruby, distributed systems, microservices, LLM orchestration, RAG, system prompt engineering, root-cause analysis, SDK debugging
Preferred skills
Open source contribution, full-stack development experience, developer advocacy
Technologies
MCP (Model Context Protocol), Sentry internal APIs, React, Python, JavaScript, Java, Ruby
Responsibilities
Perform root-cause analysis on complex distributed tracing gaps; Engineer logic for autonomous support agents; Build context and skills for AI agents using MCP and internal APIs; Act as a strategic consultant for senior enterprise developers; Bridge feedback between customers and product teams.
Seniority
Senior, hands-on IC
