Customer Success Account Manager
Core
Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health.
Role type
Customer Success Account Manager
Builds
Customer Success Plans (CSPs) and bookable programs of work
Domain
Technology services / Customer Success
Deliverable
client delivery
Required skills
Customer relationship management, solution delivery, program management, stakeholder engagement, retention analysis, account planning
Responsibilities
Align account team to link Customer Success Plans with account plan priorities, support delivery of program planning and customer-facing program reviews, prioritize engagements, engage with key technical stakeholders to address customer outcomes, identify retention and churn opportunities
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